Chair Candy Terms & Conditions

Thank you for visiting our website (Site). You should read the following terms carefully before using this Site. Chair Candy from time to time change these Terms in its whole discretion. By using this Site after any such change, you agree to comply with, and to be bound by, the Terms as changed.

Conditions of use of the Chair Candy Web Site

Your access to the Chair Candy web site is deemed to constitute an agreement to the following conditions: Except to the extent required by law, Chair Candy accepts no liability for any direct or consequential loss or damage of any kind (including, without limitation, any loss of profits, business, goodwill or data) caused by or arising out of this site or any linked site or any information contained in such site. Any decisions based on information in this site are the sole responsibility of the visitor.

Chair Candy makes all reasonable efforts to ensure that the content of this web site is accurate at the time it was included and up to date. However, visitors should be aware that some information may be inaccurate, incomplete or out of date and you should not seek to rely on any information contained within this site without independently verifying its accuracy. Chair Candy reserves the right to make changes at any time, without notice.

Chair Candy does not endorse or otherwise assume responsibility or liability for the content or operation of other web sites linked to this web site. Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Chair Candy Pty Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. Chair Candy Pty Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

This web site (including these legal notices) shall be governed by Australian law and the Australian courts shall have the exclusive jurisdiction over any disputes arising from this web site.

Data protection & privacy policy

Please see our Privacy policy

Ordering

Orders can be placed the following ways: Online; Fax; Email; In Person; and Phone. When you place an order to purchase a product from Chair Candy Pty Ltd your order represents an offer to us to purchase a product, which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order, which we have not confirmed as accepted in such dispatch note, do not form part of the contract.

As all our products are custom made, full payment is required for us to commence production on your order.

Order Confirmation

Once you have placed your order we will email you an order confirmation. This will contain your order number, the items you have ordered, the total cost and your delivery details. Once your product has been manufactured and is ready to be delivered you will be contacted.

Payment

We accept MasterCard, Visa, PayPal or E.F.T transfer at our online checkout. If preferred, payments can also be made over the telephone, by fax or in person at our Sydney showroom.

Cancellations/ Changes

All cancellations or any changes to your order need to be requested within 24 hours of placing your original order. This must be done in writing. You can do this by emailing us on orders@chaircandy.com.au or faxing us on 02 9984 0774.
One of our staff will contact you to confirm we have received your request. The responsibility for any changes made to your order is with the purchaseer. If you have not received our confirmation of acceptance within 24 hours of advising us, you must contact Chair Candy again.

All our products are custom made to order, so cancellations and alterations cannot be made once your order has been processed and entered into production.

Delivery Charges

Delivery cost is calculated based on a products dimension, weight and your postcode. These charges are dictated by our courier company and may be updated periodically and without notice.

Delivery

It is the obligation of the purchaser to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery. While we make every effort to deliver by this time, all dates specified are estimates only.

It is the responsibility of the customer to inform Chair Candy if an order does not arrive. Once we have been informed an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

We will not be held liable for any loss or damage resulting from late delivery.

Receiving goods

Please ensure you inspect all goods on delivery for damage. Any claims for damage to goods in transit must be supported by your conditional acceptance of delivery receipt from the courier, noting what damage has occurred. Please contact us immediately if this has occurred.  

Where deliveries are made to third parties, it is your responsibility to check that the order is supplied to your satisfaction. We cannot accept claims for making, installation or replacement charges where correct supply has not been verified before being made up into finished orders. We strongly advise that a sample is sent to you from your third party for verification when orders are received.  

Changes/Returns

Chair Candy products are all custom made so we do not offer a refund or exchange unless the product is found to have an irreparable fault due to a manufacturing defect.

Please contact us on orders@chaircandy.com.au if you feel you may have a manufacturing issue with one of our products. Please include your name, contact phone number, invoice number and a brief outline of the issue.

Warranties

The warranties on our products vary, as do the warranties on the components on each product. Please see our individual product pages for the relevant details. Contact us on orders@chaircandy.com.au if you feel you have a claim.

All Chair Candy products must be usde only for its intended purpose and be maintained and cleaned in accordance to our care instructions.

Prices

Prices are as set out on the Chair Candy website are in Australian dollars and include GST. We reserve the right to alter prices at any time. We reserve the right to change prices either up or down, without notice, from time to time. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

Colour Matching/ Reproductions

We have done our best to display as accurately as possible the colours of the products, images and base colour options featured on this website. However, because the colours you see will depend on your monitor and its calibration and individual settings, we cannot guarantee that your monitors display or any colour will be accurate. Small sample swatches of our plain base colours are available to you at no charge to ensure the colour meets your requirements. Please email your swatch request along with your postal address to orders@chaircandy.com.au.

Maximum of two swatches per customer.

NB: Exact colour matching to your swatch is not always possible as dye lot varies from batch to batch. Please see Tolerances below.

Tolerances 

Both synthetic (man-made) and natural fibres have inherent variable characteristics. These inconsistencies can be in colour, weave, dimension and weight and may vary from production batch to batch. Common tolerances accepted by the furnishings industry are colour variation from samples and computer monitors, flattening, shading and bruising of piled fabrics, slubs and inconsistent weave patterns and pattern repeats all of which are not considered as faults. 

Liability disclaimer

Chair Candy Pty Ltd total liability for any claim howsoever shall not exceed the price of the goods supplied by Chair Candy to the customer. Chair Candy Pty Ltd shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Chair Candy statute. Chair Candy Pty Ltd cannot accept any liability for a failure to comply with instructions specifically stated on the Website. Chair Candy Pty Ltd does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. Goods are provided to you on approval and legal title to the goods will not pass to you until payment is received in full. This statement does not affect your statutory rights.  

Copyright

All rights, including copyright, for this website are owned by or licensed by Chair Candy Pty Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal non-commercial use is prohibited without the permission of Chair Candy Pty Ltd. You may not distribute or re-post anything on this website for any commercial purpose. You may not modify anything from this website for any purpose. Any use of Chair Candy content must be distributed with a clear reference to Chair Candy being the owner and creator of that content.

Artwork/Images/Designs and Customer Uploaded Images

Chair Candy Pty Ltd respects and supports the rights of artist’s and adheres to all copyright laws. Our Image library consists of our own designs, royalty managed and contracted artists. By uploading your own artwork / photographs or designs you acknowledge that you own the copyright to the image or have obtained the written permission of the copyright owner.

Chair Candy Pty Ltd reserves the right to reject any image at its sole discretion. If your image is found to be unsuitable in any way, you will be refunded in full.

Safety regulations

All products comply with appropriate safety and consumer regulations.